Politique de retour et de remboursement - Podouce™

🔄 Returns & Refund Policy – Podouce™

At Podouce™, your satisfaction is our top priority. You have 30 days from the date of delivery to return your item, for any reason.

1. General Conditions

To be eligible for a return, your item must:

  • Be unused, unopened, and in its original, undamaged packaging

  • Include proof of purchase (invoice or order confirmation email)

2. Return Process

To initiate a return:

  • Contact our customer service team at: returns@mypodouce.com

  • Include your order number and the reason for return

  • You will receive return authorization and step-by-step instructions

Return address:

Podouce™
Returns Department
600 Main St, Apt 1407
Worcester, MA 01608
United States

We recommend using a tracked delivery service to avoid lost shipments.

⚠️ Return shipping costs are the responsibility of the customer, unless the product is defective or there was a shipping error (see section 6).

3. Refunds

Once your return is received and inspected:

  • You will receive an email notification confirming the outcome

  • If approved, your refund will be issued within 30 business days to your original payment method

In the case of a partial return from a discounted bundle, your refund will be calculated proportionally.

4. Non-Refundable Items

We do not accept returns or offer refunds for:

  • Opened or used products

  • Items damaged by the customer

  • Promotional bundles or discounted products (unless defective)

5. Exchanges

We do not offer direct exchanges.
If you wish to order a different product, please return the original item for a refund and place a new order separately.

6. Defective Items or Order Errors

If you receive:

  • A damaged or defective item

  • An incorrect item that does not match your order

Please contact us immediately at mypodouce@gmail.com
Include photos and a description of the issue.

We will arrange a replacement or full refund at no additional cost to you.